Aspects of healthcare are predictable. People will get sick, and they'll require care from doctors, nurses, and other hospital staff. But other aspects aren't as clear to see. What role will artificial intelligence and other technologies play in the future of care?
These industry insiders have some idea about the answer to that question, and they shared those thoughts with us. Here's what they said:
1. David Maman, CEO, CTO, & Co-founder of Binah.ai
“I think the sky is the limit. Technology will continue to collect and analyze every cell in our body and beyond. Humans will continue to use their creativity and imagination to make the best of these technologies. Heavily enhanced CDSS solutions make optimal use of an enormous volume of patients’ long- and short-term health data. Alongside medical staff abilities, it will not replace medical staff but will enhance their work. Being able to remotely monitor high-risk patients will revolutionize healthcare and make it better and more accessible to everyone.”
2. Jennifer Hill, Chief Operating Officer at Remedy Analytics
“The future of AI in healthcare is a step toward further democratizing healthcare – ideally enabling people everywhere to obtain highly quality, more accurate care, with less administrative overhead.”
3. Randy Hamlin, Vice President and Segment Leader for Point-of-Care Ultrasound at Philips
“In the future, AI is going to change healthcare on a macro and micro level. On a large scale, AI will help people derive meaningful information from datasets that will inform population health and support health care policy decisions. On an individual level, AI will propel healthcare towards predictive analytics and personalized medicine – catching diseases or medical events, sometimes, before they ever develop and treating the right patient with the right dose.”
4. Susan Wood, CEO of VIDA
“We foresee AI enabling healthcare to be increasingly efficient, precise, personalized, and predictive, driven in large part by the evidence and in AI-powered assistance throughout the patient care path―overall, this is our mission at VIDA. We see our lung imaging AI applications expanding to deliver greater physician efficiency, more precise measures of health, and predictive decision-support assistance, all with the goal of improving quality of care for pulmonary patients.”
5. Laura Marble, VP, IT at Blue Cross Blue Shield of Michigan
“There’s lots of talk about AI eliminating jobs – in reality, by 2020 AI will create more jobs than it eliminates, with 2 million new jobs predicted by 2025. AI isn’t replacing the human touch, but rather automating repetitive tasks to allow human health industry workers to focus on thought-oriented health care procedures. Investments in AI technology for health care will also keep rising; an Allied Market Research study indicates the global AI health care market will likely reach $22.8 billion by 2023. We’re looking at $150 billion in annual savings for the industry as AI increases productivity and efficiency for clinical health.”
6. Rana Gujral, CEO at Behavioral Signals
“The short answer would be ‘intelligent streamlined healthcare‘. AI has the potential to develop and go beyond replacing repetitive tasks. It can make logical decisions and take action, focusing on what matters: diagnosing and treating a patient effectively with minimal complications. Besides that AI can also become empathetic -emotional intelligence is what makes a Doctor great- by understanding and taking into account what the patient is feeling and improve her experience. It can learn to predict health issues before they even appear and it can make personalized medicine a reality for every human.”
7. Niven Narain, Co-Founder, President & CEO of BERG
“AI will have a profound impact on the future, since it will create a data driven infrastructure focused on efficiency. We will still need doctors, scientists, nurses, policy makers, economists, the list goes on and on. However, AI has the potential to simplify our lives, since it will make the data we generate on our health and well-being more actionable. It will also allow us to take the complex biological data that make us who we are to tailor the optimal therapy to improve our health and treat the patient, not just the disease. We are complex, thus AI will be there to simplify that complexity and help us in ways we could never imagine possible.”
8. Sean Lane, CEO of Olive
“In the future, entire companies will be created with the intention of being staffed by an AI-powered digital workforce. It will allow new technology to emerge, increasing entrepreneurship and innovation – this means more than just new job opportunities or tech companies, but possibly entirely new industries themselves. The ability for digital employees to transcend data silos is also monumentally important to building the interoperability healthcare so desperately needs. And with every organization that employs a digital employee, our ability to carve millions of dollars out of the cost of healthcare will become closer to reality.”
9. Patrick Gauthier, Director of Healthcare Solutions at Advocates for Human Potential
“I hope it's always in support of the medical professional and not instead of the professional. Some people are fine with replacing people with computers. I am not. But I am all for supplementing peoples' computational capacity with AI. Voice recognition, pervasive technology (always listening), and AI are going to wind up in our health care system as an integrated solution.
For example, researchers show that veterans with PTSD use very similar speech patterns as they speak, indicating a greater or lesser risk for PTSD symptoms. Similarly, researchers found that people suffering from depression use certain words with much greater frequency. I believe we're on the cusp of pervasive listening technology that alerts health professionals to verbal cues indicating certain treatments. We are on the threshold using this information to manage care. Will we be happy we did?”
10. Charles Aunger, Managing Director at Health2047
“Big data insights and secure data management will conquer diseases, drive greater value, and enable better health outcomes. As we unlock this potential, we need to be held accountable for prioritizing secure AI development cycles and remain dedicated to industry coopetition—a balance of cooperation and competition—so that our healthcare ecosystem runs smoothly and effectively at scale. While AI is not a standalone solution, it holds promise for building technologies and tools, and optimizing the workforce.”
11. Russell Glass, CEO, Ginger
“While less than 4% of all physician-patient interactions involve AI today, by 2023 one in five interactions will include AI. At Ginger, we believe in the combined power of the knowledge of our coaches, therapists and psychiatrists coupled with the member insights that we can derive from AI. Our natural language processing (NLP) technology helps us to QA 100% of coaching conversations from which we draw out insights, relieving the cognitive load on our coaches and scaling quality care to our members with personal care plans. This ensures that we are providing the best possible care to our members while using emerging tech and data-driven processes to further fine-tune our recommendations to increase effectiveness.”
12. Nagi Prabhu, Chief Product Officer at Solutionreach
“We know we’ve got an extremely powerful tool on our hands. And what we’re learning is that AI is most useful when leveraged to address a well-defined challenge. In the context of PRM, as AI technologies get more effective at knowing when to escalate patient interactions to humans, it will become indispensable for healthcare organizations.”
13. AJ Abdallat, CEO of Beyond Limits
“The full potential of AI hasn’t been realized. Most conventional AI systems are merely machine learning — good at handling large data sets but lack situational awareness or the ability to navigate around missing or
incomplete data. For example, a healthcare system can become adept at reading x-rays to identify tumors but will never understand the pain, fear, or hope that doctors handle on a daily basis in patient interactions.
As AI systems acquire cognitive reasoning abilities it will be an evolutionary leap because they will develop human-like ability to perceive, understand, and solve problems faster than conventional AI solutions.”
14. Kevin Harris, CEO of CureMetrix
“AI will be a game-changer in healthcare. Over the next few years, we will see wide-spread industry adoption and growing consumer interest. Patients will come to expect the diagnostic advantages offered by AI applications. AI will accelerate screening and diagnosis, and it will increase the number of diseases for which we can screen. In short, it will provide more resources to more patients on a broader basis, which translates into better care for all.”
15. Emi Gal, co-founder and CEO of Ezra
“I think that AI teams will continue to create algorithms able to trim down the more labor-intensive parts of a specialist’s job, which will allow them to spend more time on each case, as well as focus on more difficult ones, while easing their workload. I also think that researchers will continue to develop AIs that will allow us to detect cancer earlier, better, and faster. “
16. Dr. Anuj Shah MD, founder of Apex Heart and Vascular Care
“Though still in its early stages, artificial intelligence is likely to play a greater role in complex diagnostic and treatment decision making. Physician roles will likely shift towards augmenting machine algorithms and focusing on bedside care. Ideally, a collaborative effort between doctors and artificial intelligence will decrease medical costs, improve accuracy of diagnoses, and develop personalized strategies for preventative care.”
17. Dekel Gelbman, CEO of FDNA
“I believe that AI will be increasingly impactful for all practices that heavily rely on human interpretation of unstructured data, such as medical imaging. We are already seeing how AI is integrated and used by medical professionals to augment their analysis. With this trend continuing, I am excited about how Telemedicine and consumer applications can benefit from more efficient streamline of data that can impact better diagnoses. In addition, we see a growing use of AI in research and in drug discovery. Analyzing large cohorts of data and identifying unique patterns that could lead to important scientific breakthroughs is one of the most exciting use cases of AI in healthcare and I believe that this will support the advancement of precision medicine in the next few years.
I also anticipate shifts in ownership of medical data, such that patients will be more in control of their data and will have more flexibility in driving their own health outcomes. Above all, I anticipate that genomics will be a standardized integral component in all health-related decisions. In that future, I believe that every child will be sequenced and phenotyped, and that AI will significantly contribute to better outcomes for patients on a global scale.”
18. Keith Figlioli, General Partner at LRVHealth
“I believe that everyone will come to the reality that underlying all this hype we are just applying math models to large and small data sets. It will be a set of new tools that can help our front line clinicians and administrators across the healthcare ecosystem in making them smarter, faster, and ultimately reducing the overall cost of healthcare.”
19. Shantanu Nigam, CEO of Jvion
“AI is driving the realization of personalized medicine and a shift from treatment to true primary prevention across a few use cases. As the financial levers get better aligned with changing payment methodologies, we will have many more applications for applying AI to anticipate and avoid patient deterioration. As an example, we can find those at risk of a chronic condition much earlier than other methods, which could lead to better management of those patients at a lower cost and with higher quality of life. And we can enable more targeted interventions across various disease conditions that address the complex social and clinical factors driving risk to achieve better health outcomes. This kind of person-level insight is what AI is designed to do. And as AI becomes more prevalent across all aspects of life, patients will expect AI to be part of their provider experience. Data sets are only growing larger. And making data valuable will be table stakes for the industry.”
20. Jane Kaye, Healthcare Finance Consultant at HealthCare Finance Advisors
“For the financial management side of healthcare, the future will be embracing repetitive process automation. The efficiencies created by RPA technology will help leaders make better, more informed business decisions. And while cost savings may be ahead, the benefits to the financial workforce are immediate — cultivating a more human way of functioning by removing repetitive, mundane tasks and creating space for critical thinking, opening up new career pathways, and allowing employees control of the process.”
21. Chris Bouton, founder & CEO of Vyasa Analytics
“The future of AI in healthcare will be fundamentally game-changing, improving care for millions of patients in numerous ways. Right now though, healthcare organizations of all types need to first drill down until they understand why there is so much hype about AI right now (ie because of deep learning algorithms) and how to best utilize these new and powerful algorithms for healthcare patients worldwide.”
22. Allon Bloch, co-founder and CEO of K Health
“Because of the barriers to access in the primary care landscape today, people often seek out short-term relief in ER or Urgent Care centers, and don’t have good access to continuity of care. AI can offer a digital front door for immediate healthcare via an intelligent machine, which remembers to follow up with the user after each interaction. K’s technology gets smarter over time as more people use it, and builds a full profile and historical context of each user’s health. The future of AI for healthcare lies within creating a healthcare network that incorporates anonymized data from everyone so we can develop personalized health insights for each person.”
23. Joe Polaris, Senior Vice President of Product and Technology at R1 RCM
“I see AI-enabled technology helping the healthcare industry do more with less. By addressing all of the mundane, inefficient and transactional work, AI lets providers focus on what really matters most for the patient – delivering better outcomes and improving the patient’s financial experience. This results in greater patient satisfaction and more healthcare dollars freed up for research or programs that benefit the underserved. While the healthcare industry talks a lot about “patient-centered care,” I believe AI is one tool that can really help turn that conversation into reality.”
24. Haza Newman, co-founder and CEO of Geras Solutions
“The future of healthcare and AI entirely depends on obtaining large quantities of data for computational analysis, acceptance from the medical or care community and approval from government or regulation bodies. Thus access to the pathways for obtaining that validated and normalised data will need to be explored further and hopefully in time will become even more flexible to ensure the validity of AIs in the future. Thus data will need to be shared, explored and connected further, while also providing the safety and privacy of the patients or users who have a right and say in how their data is collected or used.
I also believe that the future of healthcare will eventually be forced (through governmental regulation or self-regulation) to comply and become more uniformed in its approach globally through the creation of AI standards specifically for use in healthcare. Other future questions will also revolve around how data storage/collection is going to be further regulated or changed in the future which could greatly impact AIs and their prediction models.”
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