This interview is part of our new Blockchain In Healthcare series, where we interview the world's leading thought leaders on the front lines of the intersections between blockchain and healthcare.
In this interview we speak with Noel Chandler, CEO and Co-Founder of Mosio, to understand how his company is using blockchain to transform the healthcare business, and what the future of the industry holds.
1. What’s the story behind Mosio? Why and how did you begin?
NC: We began as a community-based mobile questions and answers service, enabling users to text questions from their phones and get responses from other people. After offering services in B2B to a variety of different industries, we decided to focus on the clinical and health research industry, seeing a big need in patient engagement. Low engagement and adherence creates one of the biggest challenges in healthcare and research. The vision has always been about connecting people via mobile devices and making it easier for them to help each other.
2. Please describe your use case and how Mosio uses blockchain:
NC: We’re creating a blockchain-leveraged open source secure messenger that pays people in cryptocurrency (Clinicoin) to take part in health and wellness activities. We know from experience that when people are more engaged in their health and wellness, not only does it benefit them and their families personally, it creates cost savings on the industry as well. Everyone in the health, wellness, and research ecosystem benefits.
The crypto rewards function is the consumer side of the messenger, and the bigger opportunity is by offering the healthcare and research industry an open source messenger that is HIPAA and 21 CFR Part 11 compliant (FDA). Most mobile apps in health are walled gardens, creating an adoption problem among consumers. We know that businesses and organizations will go where the customers are.
Younger consumers enjoy gamification, direct engagement, and depend on mobile technology for their personal and work lives. By incentivizing people to use the messenger to log their healthy activities, making wellness fun, and providing the platform as open source for the healthcare and research communities to further develop, we believe we’ll have a universal messaging system benefiting people and the industry.
3. Could you share a specific customer/user that benefits from what you offer? What has your service done for them?
NC: The messenger is in development with our dev team working to integrate our existing technology into the messenger. The service we provide for clients is in improving patient engagement and adherence by reminding them to take their medicine, complete surveys, remember appointments, and for text-based intervention methods to improve healthcare outcomes. As mentioned before, if we play this the right way, both users and providers benefit in a big way. People like being healthy and when they engage in their health and wellness, everyone wins.
4. What other blockchain healthcare use cases are you excited about?
NC: There are the standard medical records, health data, and payment offerings, which is to be expected, but what really interests me are things like how it can be used to cut healthcare costs and to reduce counterfeiting in pharmaceuticals. With that said, I’m always surprised at how little focus there is in “healthcare blockchain use case” articles on the real needs of the patient. Patient-centricity is a buzzword thrown around a lot in the industry, but with good reason. Blockchain projects focusing on what patients want are not only the most interesting, they’re bound to be the most successful. They focus on what truly matters in the healthcare ecosystem.
5. Where will Mosio be in 5 years?
NC: Great question! I believe the messenger will be the most utilized mobile platform in healthcare and research, with hundreds of organizations and teams building on it. We have no ego about our offering it, we simply created (and are creating) something we couldn’t find in a thorough search. Walled gardens in mhealth apps aren’t scalable, it's time for something new that connects everyone.
There’s a better way to improve adoption and usage among health and wellness customers. It needs to be fun, engaging, and accessible, flexing the stale template that exists in healthcare now. For the development community, it needs to be open source and absolutely must leverage the blockchain to scale appropriately.