This interview is part of our new AI in Healthcare series, where we interview the world's top thought leaders on the front lines of the intersections between AI and healthcare.
In this interview, we speak with Cristian Pascual, Co-Founder and CEO of Mediktor, to understand how his company is using AI to transform healthcare, and what the future of the healthcare industry holds.
1. What’s the story behind Mediktor? Why and how did you begin?
CP: The story of Mediktor begins in 2011 when my brother-in-law, Dr. Oscar García-Esquirol, and I decided to join forces to improve access to healthcare worldwide. Oscar, a physician specializing in intensive care, observed that time and costs could be saved in medical care if the pre-diagnosis process were streamlined, giving the patients an intuitive and safe tool with which they could evaluate their symptoms from anywhere and in any time, helping them to make the most appropriate decision about the next step to follow. For example, if they should talk to a doctor online, book a face-to-face appointment at a local clinic, go directly to the emergency department or call an ambulance.
We started building an algorithm from scratch, at home on Sundays, and in 2014 we launched a first product to the market. Today Mediktor has already released 160 versions of the application, its database has 7,000 questions, 35,000 synonyms per language (10 languages) that relate to 760 diseases, using artificial intelligence and natural language recognition. It is the only symptom checker in the world that's clinically validated with a success rate of 91.3 percent.
2. Please describe your use case and how Mediktor uses artificial intelligence:
CP: Mediktor’s value proposition for the market is that it’s a technology that can be fully embedded in any client’s interface. For example:
For health insurance companies and payors, who need to reduce provision costs, Mediktor is an AI-based expert advise solution that avoids preventable medical acts by advising customers on what to do next when symptoms first appear.
For hospital directors who need to reduce waiting times, avoid medical errors, and prevent unnecessary diagnostic tests and treatments, Mediktor triages and pre-diagnoses patients with human-like levels of accuracy.
For Pharma companies that need to increase sales and improve customer experience, Mediktor helps customers to go from symptoms to online shopping in less than five minutes.
For providers and health system managers who need to generate new revenues and provide services in a more efficient way, Mediktor drives patients to your facilities and helps shorten provision times.
3. Could you share a specific customer/user that benefits from what you offer? What has your service done for them?
CP: Mediktor has recently signed a partnership with Mapfre’s newest digital platform offering healthcare services called Savia, launched in Spain.
Savia has arrived to streamline access to healthcare by providing a set of personalized prevention and control services. The platform allows the users to take control of their health and that of their family from any device, immediately and flexibly. The app can be used by anyone, regardless of whether they have health insurance or not, no strings attached, with no contracts. The app gives access to more than 40 medical specialties, offering the users different, personalized management of their health.
Mediktor being integrated in Savia will save users time from the first moment they feel symptoms. The symptom checker will give a pre-diagnosis in less than three minutes and will recommend the users chat with the appropriate specialist based on the pre-diagnosis, all within the network of professionals available in the application.