This interview is part of our new AI in Healthcare series, where we interview the world's top thought leaders on the front lines of the intersections between AI and healthcare.
In this interview, we speak with Rajat Sharma, founder and CEO of Cover2Protect, to understand how his company is using AI to transform healthcare, and what the future of the industry holds.
1. What’s the story behind Cover2Protect? Why and how did you begin?
RS: We started off with a mission to change the way people look at insurance and healthcare. There is an imminent need to merge both for value to be provided to the end consumer. The problem with insurance is that there's no value for the premium one pays until something goes wrong with the payer. The health insurance industry is also struggling with losses because of little focus on wellness and prevention
Healthcare works on hindsight and is often reactive. With so much data being collected about a person's health, we want to convert hindsight, to insight, to foresight about one's health to bring in predictive and preventive care .
But people, especially in Asia, have no spending power towards preventive care. Hence it's important to use the financial share that goes towards insurance to fund this need (for preventative care).
The solution: we are building data pipes around each person's health. These data pipes include past health records from hospitals, labs, pharmacies, and other data pipes are built from present real-time data like behavior (diet, nutrition, exercise, etc). We deploy an AI chatbot to understand symptoms and look at diagnosis and we use IoT data collected from wearables. We combine all that to provide personalized care and also provide them personalized and contextual insurance options.
2. Could you share a specific customer/user that benefits from what you offer? What has your service done for them?
RS: We are helping people with special needs to help them manage their day to day health advice including diet, nutrition, and diagnosing symptoms based on their health data.
Another set of offerings are contextual insurance products like cover for dengue, malaria, heart problems, etc. These are micro\nano insurance products that can be provided to an end-user that might be at risk of these diseases at a very low cost, and we also help them manage their symptoms before they worsen. This is done with our chatbot, driven by our AI engine.